HOTEL REGULATIONS

Dear guests,

We would like to offer you an unforgettable experience at the Grand Hotel Traian and that is why we have set a series of principles and rules that we respectfully ask you to take into account both during and after your stay.

Booking
The reservation is made on the website www.grandhoteltraian.ro, at the phone number + 40-232-266-666 or directly at the e-mail address [email protected]

Unsecured reservations will be withheld until 18:00 (local time) on the day of arrival. Reservations will be withheld after this time (18:00) in case of an early payment or in case of the client notifying the delayed accommodation (late check-in). In case of no-show, the hotel reserves the right to operate the room (s).

In the case of people who have not booked in advance, Grand Restaurant Traian has a policy of serving guests in the order of their arrival.

For reservations at Grand Restaurant Traian, please contact us at + 40-332-111-807.

Cancellation of reservation
Any cancellation of the room reservation will be sent in writing, to the e-mail address: [email protected] or to the number: + 40-232-266-666, until 18:00 on the day of arrival.

rates
Grand Hotel Traian rates vary depending on the type of room you choose, availability, day and season, and the number of people in the room (more details on the reservation page).

Arrival and departure

Check-in can be done from 14.00.

Check-out will be done before 12.00.

If in the first day of stay the room is desired before 14:00, the request will be honored within the limit of availability and an early check-in fee of 10 lei / hour will be applied, VAT included (for the interval 07 : 00-14: 00) and 100% of the value of the night of accommodation for a check-in earlier than 07:00.

In the event that on the last day of the stay the rooms are released after 12:00, an additional charge of 10 lei / hour, VAT included (for the interval 12.00 – 18.00) and 100% of the value of the accommodation night for exceeding 18.00 hours will be applied.

Guests who leave the rooms until 12.00 can leave their luggage at the reception, in a space dedicated to this service, for a period of 24 hours at no additional cost.

For luggage left at the reception more than 24 hours will be charged storage costs.
If guests’ luggage remains in the room and after check-out at 12 noon, they will pay an additional charge for using the room (same as in the case of late check-out).

These customer requests will be clarified and honored only insofar as the hotel does not have firm confirmations for those accommodation spaces.

Accommodation for children 0-7 years

Children aged 0-7 will be accommodated free of charge when using existing beds.

For children under 2 years, there is the possibility of offering a baby cot, subject to availability.

Please let us know when booking if you need a baby cot to be able to honor the request, as long as available.

For the accommodation of children over 7 years old, the full rate will be paid.

Minor accommodation

The minor is the person who has not reached the age of 18 years.
Grand Hotel Traian does not accept the accommodation of minors who are not accompanied by their parents or legal representatives, except for those in hiking, camps, excursions, competitions or other similar activities, accompanied by teachers, coaches and guides.

signage

For additional requests during your stay, you can use the following signs:

“DON’T HELP!” – with your permission, you will enter the room to check the utilities and cleanliness, between 7.00 and 15.00, at the time set by you and communicated at the hotel reception;
“PLEASE REPAIR THE ROOM!” – by this message you ask for cleaning in your room.

Extra guests

You can receive guests or guests in your room from 8.00 am to 10.00 pm at no additional cost. If you receive guests between 22.00 and 8.00, they will have to pay the differences of tariff and register at the reception, by completing the accommodation card.

Dress Code

Grand Hotel Traian does not practice a special dress code, but we recommend decency and respect for both other guests and staff.

Persons dressed in robes, swimsuits, t-shirts and shorts and slippers will not be accepted in the restaurant, elevators and reception of the Grand Hotel Traian.

Payment methods

Credit card payment (Visa, Mastercard, Maestro, American Express), cash payment (RON), bank transfer (for billing, please present the bank-targeted PO) or tickets are accepted for the payment of the Grand Hotel Traian services / holiday vouchers.

In the latter case, please note that it is mandatory for the holder of the holiday vouchers / vouchers to be the person receiving the accommodation services and the billing will be done only on behalf of this person (the holder of the holiday vouchers / vouchers). ).

Apart from the contracts already concluded, we inform you that the payment or pre-authorization of the card is made at the time of check-in.

The services of Restaurant Traian can be paid by credit card, cash (RON) or by bank transfer.

In the case of bank transfer, the payment must be made in advance based on the proforma invoice.

For guests staying at the Grand Hotel Traian, the payment of services can be made both at the Traian Restaurant and at the hotel reception.

Benefits and service costs

The bonuses for the hotel staff are at the customers’ discretion.

Smoking

Traditional smoking and electronic cigarette are not allowed inside the Grand Hotel Traian, according to the applicable legislation (law 349/2002 amended and supplemented by law 15/2016). The Grand Hotel Traian has outdoor smoking areas.

Grand Hotel Traian only has non-smoking rooms. In case the provisions of this regulation are not respected, a fee of 100 euros / night will be applied (the value in lei will be calculated at the NBR exchange rate on the day of payment), representing the cleaning services of the room.

Pets

The general rule does not allow the accommodation of persons with animals and birds in the hotel.

No pets or animals of any size are allowed inside the restaurant.

Airport / hotel / airport transfer

Grand Hotel Traian offers a fee for private, private car transfers. These can be done directly at the email address [email protected] or the phone number + 40-232-266-666.

Breakfast, lunch and dinner

Breakfast is served at Restaurant Traian, located on the ground floor of the hotel, in the interval:

7.00 and 10.00 a.m. (from Monday to Friday)
7.30 and 11.00 a.m. (Saturday and Sunday)

You can invite anyone to have breakfast with you, but it is mandatory for each invited person to pay his / her value, respect the rules of behavior and have a decent outfit.

Room service

Room service is available on request between 7:00 and 23:00;

Parking space and cars

Grand Hotel Traian offers its customers, within the limit of availability, 30 parking spaces – above and below.

Although we take all precautionary measures, we do not take responsibility for theft or damage to the surface of our property.

To avoid these inconveniences, do not leave valuables inside cars.

Safety of personal items

The Grand Hotel Traian is equipped with approved electronic systems for monitoring the access to the room and opening the safes.

We recommend the use of safes available in rooms and at reception for storing valuables.

We do not accept any responsibility for lost, lost or allegedly stolen items inside the Grand Hotel Traian.

Special assistance

Our desire is to ensure the best conditions for people with disabilities.

Most rooms in the hotel are accessible.

If you need special assistance of any kind, please let us know in advance so we can offer you a pleasant stay.

Confidentiality of information

If you contact us by e-mail or through the websites, we reserve the right to process your data for direct marketing purposes.

We will never use your name or other information about you without first agreeing to this. You will be able to let us know if you would like to receive this information in the future.

Processing of personal data

In accordance with the provisions of the EU Regulation 679/2016 regarding the processing of personal data and their free movement, S.C. BSRESTATE S.R.L has the obligation to administer in a safe manner and only for certain, explicit and legitimate purposes, the personal data provided by clients to individuals and representative images.

SC BSRESTATE S.R.L with its headquarters in Piata Unirii, no. 1, Iași, processes personal data in order to provide hotel services, for the following purposes:

Reservation of rooms and other hotel services; the processing of personal data is done on the basis of a legal obligation;
Confirmation of reservations and pre-authorization of the card, based on processing the legitimate interest of the hotel;
Invoicing of hotel services, based on the processing of legal obligations;
To communicate with you for various purposes such as finding out what your views are about our services, solving various complaints or offering personalized services, offered in a timely manner, in electronic or telephone format, having as the legal basis for processing the legitimate interest of the hotel;
Providing information by e-mail, special offers, events and / or other forms of advertising, having as legal basis the processing of consent;
Providing information by email or telephone, regarding forgotten objects, receiving packages, messages, having as legal basis for processing the legitimate interest.
Customers of Grand Hotel Traian provide the data requested by S.C. BSRESTATE S.R.L respectively S.C. MotelBucium S.R.L, in order to carry out or initiate legal relations with the company, in compliance with the legal provisions.

The refusal of natural persons to provide this data determines the inability of our company to provide you with the requested services, making it impossible to comply with the requirements of the special regulations in the hotel and fiscal fields.

The consent regarding the processing of personal data (telephone number, e-mail address) is voluntarily granted. This consent may be revoked at any time, with subsequent effect by a free notification to S.C. BSRESTARE S.R.L The notification of revocation of the consent can be made for example by e-mail to [email protected] or at the Reception department of the Hotel. Please note that the revocation of the consent does not affect the legality of the use of the data before the withdrawal of the consent (the notification has no retroactive effect). If the consent is not granted or has been revoked, we will be in a position to not be able to provide you the requested services and personal data will not be used for communication, marketing and feedback purposes. If you have questions about this consent statement or data protection by S.C. BSRESTATE S.R.L in general, please do not hesitate to contact

our data protection officer at the e-mail address: [email protected]

In accordance with the provisions of EU Regulation 679/2016, natural persons benefit from the following rights: the right to receive information regarding the processing of personal data and a copy of the processed data, the right to intervene, to oppose, to rectify, to withdraw in any moment of consent, the right to request the deletion of data, the right not to be subject to an individual decision, the right to file a complaint with a supervisory authority.

In order to exercise these rights, you can contact our data protection officer at any time at the e-mail address: [email protected], by a written, dated and signed request, mentioning the data on which the respective right is requested. .

Personal data is processed in accordance with the rights of the data subject. Persons whose data are processed have the right to obtain from S.C. BSRESTATE S.R.L, upon request and free of charge, their correction, updating, blocking or deletion, insofar as the processing is not in accordance with EU Regulation 679/2016 or the data is incomplete or inaccurate.

The data subject has the right to oppose at any time, for well-founded and legitimate reasons, that the data aimed at it will be processed, with the exceptions provided by law. In the event of justified opposition, the data processing can no longer target the data in question. Also, the data subject has the right to oppose, at any time and free of charge, without any justification, that the data aimed at it will be processed for direct marketing purposes, on behalf of the Operator or the third party or be disclosed to third parties . For this purpose, the data subject will address a written request, dated and signed, and the measures taken by the Operator will be communicated within 15 days from the date of the request.

Environmental protection policy

Environmental protection is a permanent concern for us, which is why we promote a responsible attitude in this regard.

The detergents used for washing and sterilizing linens, towels, tablecloths and bathrobes are biodegradable, and saving them means better conservation of the environment.

Linen and towels are changed every two days or at the client’s request. To signal your desire to change linens and towels, please leave them on the floor or in the bathtub.

Disputes and complaints

We reserve the right to charge the card of our guests, regardless of their wish, in at least the following cases:

– they left the hotel premises, without paying for the Grand Hotel Traian services they benefited from;
– they caused damage or damage (the tax is 1000 lei)
-they left with objects that do not belong to them and whose value they did not pay at the reception;
– they did not cancel the reservation within the established term.
Any controversy, dispute or complaint that may arise following the application of these terms and conditions, we will try to resolve it amicably. If this is not possible, it will fall under the jurisdiction of the Iasi courts.

Program to eliminate unwanted customers

The client must comply with the hotel usage. He will have to respect both the quietness in the hotel, the restaurant and the rules of social and moral coexistence.

Also, the Grand Hotel Traian client must respect the moral and social coexistence rules and gives the hotelier the right to immediately terminate the contract / accommodation, without any notice.

We reserve the right to refuse accommodation, service in the restaurant and access of clients in a state of intoxication, rude or turbulent, which by their attitude harm the image of the hotel or disturb other guests. The value of the eventual destruction or degradation of the material property belonging to the Grand Hotel Traian will be borne by those guilty of their production.

We reserve the right to forcefully evict the unwanted customers from the hotel.

Taking into account the above, we reserve the right to select our clients.

Alcoholic beverages

Inside the restaurant, it is forbidden to bring and consume alcoholic beverages from outside, without the prior agreement of the management.

The restaurant reserves the right to no longer serve people who are intoxicated or who have already consumed alcoholic beverages in larger quantities and become recalcitrant.

Services offered

Customers staying at the Grand Hotel Traian benefit from a preferential offer of free and paid services. For paid services, you can get additional information at the hotel reception.

Free services

welcome tray 4 stars (kettle, coffee, tea, sugar) – for the first day of accommodation
breakfast in buffet system
wireless internet (Wi-Fi & Wired)
Room service (Safe in room)
wake up call
receiving and sending messages
newspapers (in the reception hall)
Shoe Shine Service
restaurant reservation services

Payment services

transfer from and to the hotel at the airport or train station
room service
minibar products
Laundry or ironing services
domestic and international telephony
sending and receiving mail
parking

Fire protection

Customer safety is in the first place, which is why we have taken all safety and protection measures in case of a fire.

The access doors to the rooms and the doors leading to the escape routes were treated with flame retardant, ensuring a direct flame resistance of 30 minutes. The smoke detectors in the rooms, the evacuation plan or the hydrants and the large capacity fire extinguishers located on the hotel’s halls are also missing.

The fire alarm system is automatically connected directly to the hotel dispatcher and to the security and intervention company. The attention to details also extended to the escape routes inside the hotel, these being marked with luminous elements, fed non-stop from their own energy sources.

Structural integrity

For the Grand Hotel Traian, a hotel with a vital strength structure, these depend on stability, durability and durability. Therefore, combining the architecture with the structural engineering, the building was designed in such a way as to provide, in any situation, all the necessary security.

The nature of the land chosen for the foundation determines the bearing capacity of the land and represents the maximum pressure that the foundation land can withstand, without the risk of an incident. As for the walls, they take over the weight of the building and transmit it to the foundation, ensuring thermal, sound insulation and resistance to horizontal stresses (e.g. wind, earthquake).

Thus, taking into account all this and adding the factor regarding the behavior of the building to the seismic action, the Grand Hotel Traian, consisting of basement, ground floor and 3 floors, was designed with a monolithic structure on steel reinforced concrete frames, which can withstand successfully. to the strongest earthquakes.

The tests carried out by specialists in the field have shown that the hotel provides a higher degree of resistance, superior to the other similar structures existing.

Green lighting systems

To minimize electricity consumption, Grand Hotel Traian uses an eco-friendly lighting system.

Final terms

We consider that any client when accessing any service offered by the Grand Hotel Traian (accommodation, restaurant, events) was aware of the above terms and conditions and tacitly accepted them.

Changes to terms and conditions

The terms and conditions may be changed at any time by the Grand Hotel Traian without prior notice.

Thank you for understanding and we wish you a pleasant stay at the Grand Hotel Traian!